FreightCenter Inc
  • Palm Harbor, FL, USA
  • 11.00-13.00
  • Hourly
  • Full Time

Medical, Dental, Vision, & Life Insurance Options, Paid time off, & 401K w/ company match


Are you a problem solver? We're hiring entry-level inbound Customer Service Representatives that will review, analyze, and manage customer accounts. If you enjoy working with customers, using fact-finding skills to make decisions, and thrive in a fast-paced, fun, energetic environment. In this career, you will connect with clients that ship on a daily/monthly basis and educate them on how to utilize freightcenter.com. In the eyes of our clients, you are their #1 shipping solution, making sure their shipment is picked up and delivered in a timely manner. As a result, creating long-term customer relationships and repeat business is key.

FreightCenter is a third-party logistics company based in Palm Harbor, FL. We provide less-the-truckload, truckload, parcel, and international shipping to our customer base. We have been in business for over 20 years and are looking for agents to build on that success.

Responsibilities:

  • Provide exceptional customer service and problem-solving by responding to all inbound calls, email, live-chat, and/or tickets.
  • Assist customers with new and existing accounts, website navigation, and account billing.
  • Be an active listener who can show empathy and patience in a non-scripted environment.
  • Properly maintain shipments by entering complete and accurate client information and updating when necessary.
  • Communicate information to a variety of non-technical and technical customers.
  • Work in a fast-paced, high volume, fun, energetic environment.
  • Be the liaison between our sales department and clients.
  • Learn and strive to gain new knowledge about product and service changes.

Qualifications/Skills:

  • Ability to multitask
  • One-year Customer Care experience
  • Proficient with Microsoft Office Suite; Google Docs
  • Ability to work independently and/or in a team environment with concern for others
  • Top-notch communication skills, verbal and written
  • Commitment to all our customers and employees
  • Organizational skills with strong attention to detail
  • The job requires being honest and ethical.

Why FreightCenter?

  • Access to health, vision and dental coverage
  • Metrics-based bonus
  • Paid time off
  • Flexible M-F schedules
  • Advancement opportunity
  • Fun, energetic environment
  • Incentive contests
  • 401K program

FreightCenter Inc. is an equal opportunity employer that is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status.

FreightCenter Inc
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